Privacy Policy
Who We Are
Gramup Digital Agency (“Gramup,” “we,” “us,” or “our”) is a web design, SEO, and branding agency operating at gramup.net. We serve clients across the US, UK, Canada, Australia, and Europe.
For privacy enquiries, contact us at: info@gramup.net
What Information We Collect
Information you provide:
- Name, email address, and business name when you fill in a contact or enquiry form
- Website URL and project details when you request a proposal or book a strategy call
- Payment information when you engage us for a project (processed via Stripe — we do not store card details)
Information collected automatically:
- Pages visited, time on site, and traffic source via Google Analytics 4
- Browser type, device type, and approximate location (country/city level)
- Cookies — see our Cookie section below
How We Use Your Information
- Respond to your enquiries and deliver the services you’ve requested
- Send project updates, proposals, and invoices related to your engagement with us
- Improve our website based on anonymised usage data
- Comply with legal obligations
Who We Share Your Information With
We share data only with the tools we use to run our business:
| Third Party | Purpose | Data Shared |
|---|---|---|
| Google Analytics 4 | Website analytics | Anonymised usage data |
| Stripe | Payment processing | Billing and payment details |
| Cal.com | Appointment scheduling | Name, email, call details |
| Google Workspace | Email and file management | Project-related communications |
| WhatsApp (Meta) | Client communication | Messages you send us directly |
How Long We Keep Your Data
- Enquiry and contact form data: 2 years from last contact, unless you ask us to delete it sooner
- Client project data: 5 years from project completion (required for business record-keeping)
- Analytics data: Governed by Google Analytics retention settings (set to 14 months)
- Payment records: 7 years (legal requirement)
Your Rights
- Access the personal data we hold about you
- Correct inaccurate information
- Delete your data (subject to legal retention requirements)
- Object to or restrict how we process your data
- Withdraw consent at any time for communications you opted into
- Data portability — receive your data in a machine-readable format
To exercise any of these rights, email us at info@gramup.net. We will respond within 30 days.
If you are located in the UK or EU, you also have the right to lodge a complaint with your local data protection authority.
Cookies
Depending on where you are located, you may have the right to:
Essential cookies:
Analytics cookies:
Third-party cookies:
Cal.com and other embedded tools may set their own cookies when you interact with them.
You can manage cookie preferences through your browser settings at any time. Disabling analytics cookies will not affect your ability to use the site.
Data Security
- HTTPS encryption across the entire website
- Restricted access to personal data within our team
- Secure third-party processors (Stripe, Google Workspace) with their own security certifications
Children's Privacy
Changes to This Policy
Contact
Questions about this policy or your data?
Email: info@gramup.net
Website: gramup.net/contact
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