Terms & Conditions

Effective Date: August 5, 2024

Welcome to Extreme Cleaning. By accessing or using our website, services, or products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website or services. If you do not agree with these terms, please do not use our website or services.

1. Definitions

• “Extreme Cleaning,” “we,” “our,” or “us” refers to the Extreme Cleaning company, its subsidiaries, affiliates, and employees.
• “You” or “your” refers to the individual or entity using our website, services, or products.
• “Services” refers to all cleaning services provided by Extreme Cleaning, including but not limited to residential, commercial, industrial cleaning, and specialized cleaning services.
• “Website” refers to www.extremecleaning.co.uk and any related subdomains and mobile applications.

2. Acceptance of Terms

By using our website or services, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the website or to products and services available through the website or from Extreme Cleaning.

3. Services

3.1 Service Description

Extreme Cleaning offers various cleaning services, including but not limited to:

• Residential Cleaning
• Commercial Cleaning
• Industrial Cleaning
• Specialized Cleaning Services (e.g., post-construction cleaning, deep cleaning, move-in/move-out cleaning)

3.2 Booking and Scheduling

• You may book our services through our website, by phone, or via email.
• All bookings are subject to availability.
• We reserve the right to refuse or cancel any booking at our discretion.

3.3 Service Modifications and Cancellations

• You may modify or cancel your booking up to 24 hours before the scheduled service without any penalty.
• Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee.

4. Pricing and Payments

4.1 Pricing

• Prices for our services are displayed on our website and may vary based on the type and scope of the service.
• We reserve the right to change our prices at any time without prior notice. However, the price at the time of booking will be honored for that particular service.

4.2 Payments

• Payment for services can be made online via our secure payment gateway, by credit card, or other payment methods specified on our website.
• Full payment is required upon completion of the service unless otherwise agreed upon in writing.

5. User Responsibilities

• You agree to provide accurate and complete information when booking our services.
• You are responsible for ensuring that the service location is safe and accessible for our cleaning staff.
• You agree not to misuse our website or services for any unlawful or prohibited activities.

6. Intellectual Property

• All content on our website, including text, graphics, logos, images, and software, is the property of Extreme Cleaning or its content suppliers and is protected by intellectual property laws.
• You may not reproduce, distribute, or create derivative works from any content on our website without our prior written consent.

7. Limitation of Liability

• To the maximum extent permitted by law, Extreme Cleaning shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or services.
• Our liability for any claim arising out of or in connection with our services shall be limited to the amount you paid for the service in question.

8. Indemnification

You agree to indemnify, defend, and hold harmless Extreme Cleaning and its employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses arising out of or in connection with your use of our website or services, or your violation of these Terms and Conditions.

9. Privacy Policy

Our Privacy Policy, which describes how we collect, use, and protect your personal information, is incorporated into these Terms and Conditions by reference. By using our website or services, you agree to the terms of our Privacy Policy.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Extreme Cleaning is headquartered, without regard to its conflict of law principles.

11. Dispute Resolution

• Any disputes arising out of or related to these Terms and Conditions or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
• The arbitration shall take place in the state in which Extreme Cleaning is headquartered, and the arbitrator’s decision shall be final and binding.

12. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after the posting of changes constitutes your acceptance of such changes.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Extreme Cleaning
Email: info@extremecleaning.co.uk
Phone: 01753 428141
Address: Extreme Cleaning, Futureworks, 2 Brunel Way, Slough SL1 1XL, UK